Download The World Of Customer Service online

The World of Customer Service

Pattie Gibson-Odgers

Format: Paperback

Language: English

Pages: 240

Publisher: South-Western Cengage Learning; 2nd edition (March 22, 2007)

ISBN: 0538730463

Format: PDF / Kindle / ePub

Size: 7.4 MB

Downloadable formats: PDF


For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities.

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